Frequently Asked Questions

Please find below a list of answers to popular questions...!


How long will it take to get my order?

I aim to ship your order within 2 days. Very often it will ship the next day, but as every item is handmade by me, if I don't have your item in stock, I have to make it from scratch. If you need the item for a specific date, please let me know in the comments, or contact me first to make sure it is possible...!

What is your return policy?

I will accept returns on any broken item and send a replacement straight away. I will accept return on unworn and unpacked pieces within 10 days of you receiving your parcel, and you will be responsible to post the item back to me. Please contact me first.
 
What is your jewellery made of...?

All items are made of nickel and lead-free alloy, plated in sterling silver.

 
My ears are very sensitive, can I wear your earrings?

Although they are all lead and nickel-free, they are not hypo-allergenic and I wouldn't recommend them for sensitive ears, but it is something I am looking into..! *NOTE, the small earrings for children are made of stainless steel, which is a lot better for sensitive ears...!

 

 I am based in the US and the shipping doesn't seem to work?

At this time, I can ship to Ireland, Europe, and select international destinations. I am currently unable to offer shipping to the United States due to customs and logistics complexities. I appreciate your understanding and hope to expand my shipping regions in the future.

I am purchasing something to be shipped to a friend for her birthday, can you include a note?

I'd be more then happy to and have done so several times! Just leave the note you would like in the comment section of the order, and if you forget, just send me an email as soon as possible after your order.

Will my purchase be gift-wrapped? 

Every piece of jewellery  will come in a pretty gift box ready for gift-giving, wether it is a present or not! If you purchased a few items, I will put a little post-it note on each box telling you what it is so you can leave everything in their little ribboned gift boxes.

 

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